FREQUENTLY ASKED QUESTIONS
Click on the quote and book button to book your skip online or you can book over the phone by calling Pronto Skips on 9717 8621.
Payment of skips is required prior to OR on Delivery. If you book your skip online, you have the option to pay on delivery or pay using credit card or Paypal. If you wish to pay on delivery, our driver will accept cash or credit / debit card. Payments can be made over the phone by calling our office on 03 9717 8621 using your credit / debit card. A tax invoice can also be emailed upon request.
Pronto Skips provide a same day, next day delivery service from Monday to Saturday, subject to skip availability. You can expect a phone call confirming your order and a delivery window or you can call Pronto Skips to confirm. We will always try to deliver your bin at a time that suits you, however during peak periods that isn’t always possible, therefore we may need to deliver or collect your skip after hours. Sometimes we may also need to deliver your skip on the afternoon before your booked delivery date. You will always be notified to ensure this isn’t a problem for you. You will only be charged the rate for the hire period you requested.
Pronto Skips offer hire periods between 1 and 7 Days. If you require the skip for longer than this time, please contact us and we can discuss your requirements. If you have filled your skip bin earlier that you anticipated please call Pronto Skips for an earlier collection time.
Pronto skips preferred location for skip placement is on your driveway or on your property. Skips cannot be placed on the nature strip or road or any public land without a permit from the relevant council within the municipality of your property. Pronto Skips can arrange a permit at an additional cost. Call Pronto Skips to discuss your options and costs as they vary depending on the municipality. For more information see our Guidelines for skip use page.
Pictures with dimensions of our skips can be found on the Home page of our website, this should assist you in selecting the right size skip for your application or call us and we will be happy to advise you on what you may need.
Please refer to our Waste Types page – this will assist you in the weight limits for each bin depending on Waste Type.
Sometimes with every care taken it is possible for some minor scratching or chips to concrete or paved driveways. To avoid possible damage to your driveway, upon request we can place your skip on pieces of timber.
You are not allowed to place the following items in our skips.
- Oil, Paints, Chemicals & Fluids
- Hazardous Materials
- Gas Bottles
- Needles and Syringes
If any of the above Prohibited Items are placed in our skips, they will be returned to you at an additional cost. We do accept mattresses at an additional cost, however this charge can be avoided if you are prepared to strip the fabric from the spring frame and then placed in the skip. Tyres may be placed in the skip however they also incur an additional cost. Please contact Pronto Skips if you have any items you are unsure about. A complete list of Prohibited items can be found on our “Guidelines for Skip Use” page.
Pronto Skips must only be filled level to the top of the skip. Skips that have been excessively filled are a danger to our Driver and can make it difficult to lift the skip onto the truck safely. We reserve the right to unload the excess items to a safe and acceptable level. For information on our policies relating to the use and care of our skips please refer to our “Guidelines for Skip Use” and “Terms and Conditions”