POLICIES

REFUND POLICY

Pronto Skips offer refunds under the following conditions:

A full refund will be offered if a skip is ordered outside of our delivery zone ( delivery zones can be found at the bottom of the Home page). A full refund will be offered if for any reason Pronto Skips are unable for fill your order.

Can you cancel an order?

You may cancel your order at any time by contacting us via email at info@prontoskips.com.au or by contacting us on: (03) 9717 8621. If your skip has been pre paid Pronto Skips will charge an administration fee of $30.

Can you change an order?

You may change your order at any time prior to the confirmed delivery date and time, via email at info@prontoskips.com.au or by contacting us on: (03) 9717 8621. Pronto Skips will endeavour to change your order as requested, but cannot guarantee that your request will be met.

PRIVACY POLICY

This online Privacy Policy and Website Notice applies to this site, which is operated by Pronto Skips PTY LTD (ABN 34 603 489 630) trading as Pronto Skips under the domain name www.prontoskips.com.au.

The purpose of Pronto Skips Privacy Policy and Website Notice is to tell you what kind of information we may gather about you, how we may use that information, whether we disclose it to anyone, and the choices you have regarding our use of and your ability to correct this information. It explains how Pronto Skips collects, uses and manages the information of those accessing its internet site.

Pronto Skips views the privacy of your personal information as an important issue, and is committed to protecting your privacy when you access and interact with the Pronto Skips site

When you access this website, a record of your visit will be kept. The logged information will be used for personal information storage and statistical purposes. Information provided via online forms may be stored in databases.

Two types of information, which may identify you individually, are collected when you access this site. They are personal information and statistical information.

Personal information

Personal information is information you provide to us as a result of your request for a quote and for making a booking confirmation. This information includes your name, addresses, telephone numbers and email addresses submitted to us.

Statistical information

Statistical information is information relating to your website use and activities as you interact with this website, including:

         Your server address

         Your top level domain name (for example .com, .gov, .au, .uk etc)

         The pages you accessed and documents downloaded

         The site you visited immediately prior to accessing this website; and

         The type of browser you are using.

Visitor logs are used on this site for statistical purposes only, and no attempt will be made to identify you or your browsing activity. This information will only be used to update and improve our site.

 

Email addresses

Email addresses will only be used to respond to specific user queries, and will not be kept or used for any purpose other than that stated.  Email addresses will not be added to a mailing list unless consent is given, nor disclosed to any other party without your knowledge or consent.

Unless you object, the following information may be emailed to you:

Information regarding our activities and general promotional material, we may monitor who is accessing our website, profile the type of people accessing our website or using the services offered on our website, track return visits to our website, accumulate and aggregate (data collected in mass), statistical information on website usage and determine which pages and features users like best.

When personal information is collected it is aggregated for analysis and under those circumstances, we will ensure that individuals would remain anonymous.

Email message content retained by us may be monitored fro trouble shooting or maintenance purposes, or if any form of email abuse is suspected.

If you do not wish to have your personal information used in this manner, please email us accordingly.

If you wish to have access to your personal information please contact us on (03) 97178621

Internet Use risks

Pronto Skips does not warrant that the functions contained in the site will be uninterrupted or without error.  In addition, Pronto Skips shall not be responsible for the propagation of computer worms, viruses or other harmful components transmitted from this site and other third-party sites.

This website uses pixels, or transparent GIF files, to help manage and track our general user traffic patterns.  Your internet browser also has a feature called “cookies” which stores small amounts of data on your computer about your visit to this website. Cookies do not identify you personally unless you specifically give us personally identifiable information.

You may elect not to allow cookies to be collected by selecting certain options on your browser.

Links to other sites

Where Pronto Skips offers links to other sites, Pronto Skips is not affiliated with those sites and has no control over, and is not responsible for, their content, privacy practices or other policies. Third party sites should contain their own privacy notices, and those third parties should be responsible for their own privacy practices. When you link to another site we recommend that you read the Privacy Statement of that site.

Security Information

At the time you place your order and are asked to supply personal information. When you supply your credit card details to our website, the link between your Web browser and the Pronto Skips website will be protected using a security certificate.  This will be indicated by the appearance of a padlock on your browser.

You should note that credit card numbers will not be stored on the web site and will never be made publicly available.  All information concerning your order is encrypted and can only be viewed by staff of Pronto Skips with authorized access to that information.

We cannot guarantee the security of our premises and the transmission of your information. We make no warranty in respect of the strength or effectiveness of the security at our premises and the transmission.

This Privacy Policy and Website Notice may be updated from time to time.